Making Money Move While Serving Drinks

Here are a few ways to make the most in customer service.



A beautiful latte made by a barista.

When you hear the bell ring and walk to the counter, you give the customer a warm smile and welcome them to the coffee shop. You make conversation and then look away as they jot down a tip, something they previously wouldn’t have done without the hospitality. As a coffee shop worker, it is common to rely on tips for part of your income, and flirting and complementing customers are easy ways to gain more.
On Saturday, I was working an opening shift at Beans and Brews on State Street. As people were coming in, I smiled and welcomed them to the shop. An older man walked up, and I asked him how his day was going while I rang up his house coffee. As I handed him the receipt to sign, I got the coffee as quickly as I could so that he does not have to wait. I handed it to him and took the receipt. I glanced down and saw that he gave a two dollar tip for a drink that is barely three dollars.
Next coming in is a teenage girl. She looked like she was in a rush and still half asleep. I smiled, like always, welcoming her to the store. She ordered an iced latte with caramel. My coworker began to make her drink. I saw that she took extra time to get her nails done. “I love your nails. That pink looks so good!” She smiled and thanked me. I handed her the receipt, and after she signed, I saw that she gave us a tip that made her total ten dollars even, a more than 2 dollar tip. I put yet another receipt into the pile.
Finally, I was almost off for the day when I saw a guy walk in. I smiled and greeted him as he walks to the counter. I began to flirt lightly, smiling and giggling at him. He smiled back and we began to talk about things like college, as well as his plans for the day. While his drink was being made, I kept making conversation and talking with him. Once his drink was done, I smiled and told him to come back sometime. I watched as he put a five dollar bill into the tip jar before leaving.
The next day I also worked, and, since it was a Sunday, a lot of people came in from after church. First coming in was a man who wore a suit. I complimented his suit, and he asked about drinks that have minimal coffee in them. I told him about the London Fog, and then I made him one. He thanked me for helping him find a drink that he ended up loving. I took the receipt and saw he left a three dollar tip.
As you can see from all these stories, having good people skills is very valuable when working in a coffee shop. People appreciate a helpful employee and giving compliments and flirting a little never hurt either. If you do these things, you’re more likely to get bigger tips for your efforts and make the most out of your job.